Where do I meet my chauffeur at Kansas City International Airport?
Your chauffeur will meet you inside the terminal as you exit the secure area from your arriving gate, holding a sign with your name on it. If for some reason you do not see your chauffeur, please call our office right away at (816) 298 - 5653 or Toll Free: (844) 991 - 9919 and we will assist you immediately. Failure to call will result in a full charge/no-show.
How far in advance should I place a reservation?
As soon as your plans are fairly definite, just give us a call to set up your reservation. We always suggest as much notice as possible, several days for airport service and at least one week for hourly charters. However seasonal, off-hour and special events will dictate more notice time so try to plan accordingly.
Do you offer off-hour service?
Yes, we can offer service 24/7. Please keep in mind to reserve as far in advance as possible for off-hour service and that premium pricing and/or surcharges may apply.
What are your standard cancellation policies?
Sedan and SUV – 12 hours prior to pickup time or garage leave time on airport service, 12 hours prior to pick up time or garage leave time on hourly charters.
Passenger and Executive Van – 48 hours prior to pickup time or garage leave time on airport service, 48 hours prior to pick up time or garage leave time on hourly charters.
Limousine – 48 hours prior to pickup time. 6 hours notice on airport transfers.
Mini & Limo Coaches – 12 hours prior to pickup time or garage leave time on airport service, 24 hours prior to pick up time or garage leave time on hourly charters.
What is your standard special event cancellation policy?
Special events include major sporting & social events, premium concerts, New Years, Thanksgiving & Christmas Eves, peak demand Prom nights, and similar peak/high demand events. Cancellation policy for such events is a minimum 1 week prior to the pickup time on the day of the event, on all vehicles chartered.
Do you require a deposit and when do I pay it?
We do require a credit card guarantee for payment and/or a prepaid non-refundable deposit. A credit card authorization form will be sent to you to complete at the time of reservation. This applies to all reservations including airport transfers, hourly rentals and bus charters.
How can I obtain a receipt for my charges?
Corporate Limo Service Inc can provide receipts for charges most conveniently by e-mail once the job is complete. If you use our web-based reservation system you can retrieve a receipt once the ride is completed and closed out.
Do you offer corporate and personal accounts?
Corporate Limo Service Inc offers both corporate and personal accounts. A credit card authorization form and other documentation will be requested to be completed and returned. Major corporate accounts may qualify for billing terms, subject to review and approval.
How far in advance should I make my reservation?
Corporate Limo Service can accept your reservation several months in advance. As soon as you know all the pertinent details, at least the date and time of your travel, special event just call or e-mail us. However we are also the largest, most diversified operator of premium, late model equipment and have many options for our clients. Payment arrangements must be made at the time of reservation.
Do you offer transfers, i.e., “drop-off and pickup” service for special events?
In most cases, minimum hourly rental terms will apply. And there are many advantages to this structure, especially for special events and occasions. You have the same vehicle and chauffeur guaranteed for your entire service. You can leave your belongings in the vehicle. You have unlimited stops, the vehicle and chauffeur are available to you as directed. It is generally more relaxing to know that you have the vehicle at your disposal for the specified rental period.
What if I only need the vehicle to pick us up and drop us off. Can you offer this type of service?
Yes, there may be instances and occasions where a transfer service is possible with the exception of peak demand dates and events. A transfer is basically a direct, one-way pick up and drop, at a set time. Wait time, extra stops and additional driving around are not calculated in the pricing and would add the charges or revert the service to hourly if extensive. It is best to review all details at the time of reservation to determine what type of service will best apply.
What amenities are your vehicles stocked with?
All vehicles are stocked with bottled water. Sedans and SUV’s also have Kleenex and daily newspapers. Limousines and Limousine Coaches are set up with ice, bottled water, mints, glassware and napkins. Normally a cooler with bottled water is set up in mini coaches, vans and executive vans. Customers are welcome to bring their own snacks, beverages and coolers. Kegs, Styrofoam or glassware or containers are not permitted on buses or vans. Alcoholic beverages are permitted as long as every passenger in the vehicle is over the age of 21. You may also have Overland stock your vehicle with beverages and snacks of choice for an additional charge.
Do you require a “damage” or “cleaning” deposit?
We require either a deposit upfront or a credit card guarantee for potential damage or excessive cleaning costs that could occur during the course of a rental.
Do you allow smoking in your vehicles?
All vehicles are strictly NON-SMOKING. If any passenger smokes in a vehicle a minimum cleaning fee of $250.00 will apply, plus cost of repairs for any damage related to smoking.